Privacy & Terms of Service

To use Fluxmall Exchange, you must meet all of the following requirements:

• Be at least 18 years of age
• Be a resident of Nigeria or a country where the platform is not legally restricted
• Provide accurate and truthful registration information
• Not have been previously banned or suspended from Fluxmall Exchange
• Have the legal capacity to enter into a binding agreement

We reserve the right to verify your eligibility at any time and to suspend accounts that do not meet these requirements without prior notice.

• Each user is permitted to register one account only. Duplicate accounts will be suspended.
• You are solely responsible for maintaining the confidentiality of your login credentials.
• Any activity that occurs under your account is your responsibility, whether or not you authorised it.
• You must notify us immediately at support@fluxmall.online if you suspect unauthorised access.
• Account credentials must not be shared with or sold to any third party.
• You agree to keep your email address and contact details current and accurate.
• Profile information must represent yourself accurately — impersonation of any person or entity is strictly prohibited.

• Investment plans are subject to the specific terms, durations, and return rates displayed at the time of subscription.
• Plan terms (return rates, duration, minimum amounts) may be updated by the platform at any time with 7 days notice to active subscribers.
• Earnings accrue as stated per plan. Fluxmall Exchange does not guarantee any specific return beyond what is explicitly stated in an active plan.
• Referral bonuses are credited upon successful registration and first deposit by the referred user.
• The platform reserves the right to withhold or reverse earnings if fraudulent activity is detected on an account.
• Daily check-in rewards, spin bonuses, and promotional rewards are subject to change or discontinuation without prior notice.
• Fluxmall Exchange is not a licensed bank or regulated securities dealer. Investment activities on this platform are conducted under our own internal framework.

• All deposits and withdrawals are processed via Paystack, subject to Paystack's own terms and processing times.
• Minimum and maximum deposit/withdrawal amounts are as displayed on the platform and subject to change.
• Withdrawal requests are processed within 1–3 business days. Delays may occur due to bank processing, public holidays, or security reviews.
• Fluxmall Exchange does not charge withdrawal fees; however, your bank or Paystack may apply their own charges.
• All transactions are conducted in Nigerian Naira (NGN).
• You are responsible for providing correct bank account details. Fluxmall Exchange is not liable for funds sent to an incorrect account due to user error.
• Deposits made via fraudulent means (stolen cards, fraudulent bank transfers) will result in immediate account suspension and may be reported to the EFCC or relevant authorities.
• Chargebacks or payment reversals initiated fraudulently will result in permanent account ban and potential legal action.

• Vendors must register and have their listings approved before products are listed publicly.
• All products listed must be legal, accurately described, and available for delivery in Nigeria.
• Fluxmall Exchange acts as an intermediary platform and is not responsible for the quality, legality, or delivery of third-party vendor products.
• Disputes between buyers and vendors must be raised with our support team within 48 hours of delivery or expected delivery date.
• Refunds for marketplace purchases are subject to the individual vendor's return policy and Fluxmall Exchange's dispute resolution process.
• Counterfeit goods, prohibited items, or items that infringe intellectual property rights must not be listed and will result in immediate vendor suspension.

The following activities are strictly prohibited on Fluxmall Exchange:

• Creating multiple accounts to abuse referral systems, bonuses, or promotions
• Using bots, scripts, or automated tools to interact with the platform
• Attempting to hack, reverse-engineer, or disrupt the platform or its infrastructure
• Using the platform to launder money or facilitate any criminal activity
• Providing false identity information during registration or verification
• Harassing, threatening, or abusing other users or Fluxmall Exchange staff
• Exploiting bugs or loopholes to gain unauthorised financial advantages
• Engaging in pump-and-dump schemes or coordinated manipulation of platform features
• Selling or transferring your account to another person
• Using the platform if you are a minor or are acting on behalf of a minor

Violation of any of the above may result in immediate account suspension, forfeiture of balance, and referral to law enforcement authorities.

Fluxmall Exchange shall not be liable for:

• Loss of profits, earnings, or investment returns beyond what is explicitly guaranteed in an active plan
• Platform downtime, maintenance windows, or technical failures beyond our reasonable control
• Losses resulting from your failure to secure your account credentials
• Third-party payment processing delays or failures (Paystack, bank systems)
• Force majeure events including government actions, civil unrest, cyberattacks, or natural disasters
• Decisions made based on information displayed on the platform that turns out to be inaccurate

Our total aggregate liability to any user shall not exceed the total amount deposited by that user in the 3 months preceding the claim.

• You may close your account at any time by contacting support. Pending withdrawals will be processed before closure.
• Fluxmall Exchange may suspend or terminate any account at its sole discretion for violation of these Terms.
• Suspended accounts will receive a notice via email explaining the reason and any available appeal process.
• Accounts with a confirmed zero balance and no activity for 12 consecutive months may be archived.
• Upon termination, your right to use the platform ceases immediately. Data is retained as per our Privacy Policy.

These Terms of Service are governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

• Any dispute arising from your use of Fluxmall Exchange shall first be addressed through our internal dispute resolution process.
• If a dispute cannot be resolved internally within 30 days, it shall be referred to arbitration in Lagos, Nigeria.
• Both parties agree to attempt good-faith negotiation before initiating formal legal proceedings.
• Nothing in these Terms prevents either party from seeking urgent injunctive relief from a Nigerian court.

We may update these Terms of Service at any time. When we make material changes, we will:

• Post the updated Terms on this page with a revised "Last Updated" date
• Send an email notification to your registered email address
• Display a prominent notice on the platform dashboard for 7 days

Continued use of the platform after the effective date of any changes constitutes your acceptance of the new Terms.